Refund policy

Everything we sell is printed when you order it, just for you. You still have the full right to change your mind, and if anything turns up wrong, we'll put it right.

Something wrong with it?

If your order arrives damaged, misprinted, faulty or isn't what you ordered, email us at hey@opentoclose.store within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send it back unless we ask, and if we do, we'll pay the postage.

This doesn't affect your legal rights. Under the Consumer Rights Act 2015 you're entitled to goods that are of satisfactory quality, fit for purpose and as described.

Changed your mind?

  • You can cancel your order for any reason up to 14 days after it arrives. Email us at hey@opentoclose.store with your order number and which items you're returning.
  • We'll reply with the returns address. Send the items back within 14 days of telling us, using a tracked service.
  • Return postage is paid by you, unless the item is faulty or wrong.
  • Items should come back unworn, unwashed and with no marks or smells. Trying something on to check the fit is fine. If an item has been worn or damaged, we may reduce the refund to reflect that.
  • We'll refund what you paid for the items, plus your original standard delivery charge if you return the whole order. Refunds go back to your original payment method within 14 days of us receiving the items (or your proof of postage, if that comes first).

Wrong size?

Because every piece is printed to order, we can't swap sizes directly. Send it back as a change-of-mind return above and place a new order for the size you want. Each product page has a full size guide in cm and inches, plus how that piece fits, so it's worth a look before you order.

Cancelling before it ships

Printing starts quickly. If you get in touch before your order has gone to print, we'll cancel it and refund you in full. Once it's printing, we can't stop it, but you can still return it when it arrives.

Orders outside the UK

This policy applies to US orders too. Returns come back to us in the UK, so international return postage is paid by you unless the item is faulty or wrong.

Questions

Email hey@opentoclose.store and include your order number. We aim to reply within 2 working days.